Lief, Jasmine and Barda saw a sign for Tom's shop on their way into Opal territory. They stumbled upon the shop shortly after escaping eleven of Thaegan's children and they bought some No Bakes, Pure and Clean, and Self-Coiling Rope.
On their way to Withick Mire, Nanion and Manus stopped at Tom's shop to pick up supplies and spread the word about the Belt of Deltora's restoration. Tom was also entertaining a pod of Grey Guards inside his shop at this time.
Tom's shop is a small stone building with a peaked roof. Between the building and the road is a flat, cleared space large enough for several carts to stop. Scatted around the area are stone troughs filled with water for animals to drink. A jagged shape supporting metal letters spelling Tom's name extends from the top of the shop, near its chimney. On the side of a door, a large glass window with the letters 'TOM' is painted in bright red, arranged from top to bottom.
The shop is a one story building with a red roof. Next to the shop is a stable and carall large enough to hold four horses and three Muddlets comfortably. A metal pole extends from the top of the shop with Tom's name spelled out four times like the arrows on a compass. This way Tom's name can be read from north, east, west, or south, symbolising that he does not take sides.
Shelves line the inside of the shop, rising from the floor to the low-ceiling. At the far end of the shop is a counter, with more shelves behind it. On the wall is a sign stating travellers to choose carefully.